04/24/2020

LBCU Services to Help You through COVID-19

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services to help you through covid-19

Your credit union experts are here for you.

We have all been affected by the COVID-19 crisis in many ways. The world is changing, and Liberty Bay is here to change through the times with you. We are modifying our services to help members of our credit union through this pandemic. Besides our extensive suite of online and mobile banking options, here are some more services we have available for you.

Defer Payments on Your Loan or Credit Card

At Liberty Bay, we understand that these uncertain times are posing unique challenges for our credit union members. If you need to defer a payment, simply sign into online or mobile banking and select Skip a Payment to defer an eligible payment. It’s fast, easy, and secure.

LBCU Loan Hardship Assistance

Liberty Bay is committed to helping our members through this difficult time as much as we can. If you currently have any kind of loan with LBCU and are experiencing a hardship connected to COVID-19, we can work together to find you the best solution. Simply navigate to our Loan Hardship Assistance page and fill out the form. We’re here to help.

Contact-Free Banking

Although our teller lines are closed for the safety of our clients and employees, our Braintree, Hingham and Woburn ITMs are open on a reduced schedule. We are also holding Drive Up hours at our Hingham and Scituate locations. You can find our most updated hours here.

If you need cash, don’t forget: Liberty Bay belongs to a network of over 100,000 surcharge-free ATMs. Find your nearest ATM and make a withdrawal with your LBCU Debit Card. If you’re in need of a debit card, please call Member Services at (617) 439-6500.

Stay in Touch

Finally, we know it’s important for you to stay in touch with your financial institution through this crisis. Our website is the best place to find our most up-to-date coronavirus updates, including any changes or service interruptions that affect members. We will share these timely and ongoing updates on our social media: FacebookTwitter, and LinkedIn.

If you have any questions specifically about your accounts, you can send us a secure message using Messenger in Online or Mobile Banking, or give us a call at (617) 439-6500.

We are prepared to navigate through any challenges with our community. As this is a rapidly evolving situation, we will continue to monitor and communicate information as needed. You are our members, part of our family, and together we will get through this situation.