How do I pay a bill using Bill Pay?
To begin using Bill Pay, you’ll need to set up your payee list by adding the recipients to whom you want to make payments. You only need to add each payee once. Log in to your Liberty Bay account through Online Banking or our Mobile App In Online Banking, select Bill Pay under “Transfers &
How secure is Bill Pay?
Bill Pay is very secure and uses several methods to ensure that your information is secure, too. Liberty Bay uses industry-leading technology and encryption to ensure all your personal data is safe. You are also automatically signed out of a session if you’re inactive for a period of time. However, it’s best to sign out
Why isn’t the money immediately taken out of my account when I use Bill Pay?
When you pay a bill, we provide you the earliest date the payment can be delivered. Typically, electronic payments are completed in one day, while paper checks can take up to five days. During the time the transaction is being sent, the funds remain in your account, allowing you to continue to earn interest. With
I set up a Bill Pay in Online Banking, but it didn’t get paid. What happened?
Verify the payment was made by clicking on the “History” tab from Bill Pay dashboard and review listed historical payments information and status. If you find a payment did not occur, contact Member Services at (617) 439-6500 or visit any Liberty Bay branch for assistance.
What methods are used to make payments?
Liberty Bay uses two methods to pay a payee: electronic payments or checks. Bill Pay automatically determines whether a payment is sent electronically or by check, based on whether the payee accepts electronic payments and other guidelines. Electronic payments are sent out one day before the due date. The money is withdrawn from your account
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