Contact Our Team

This form is to be used for general inquiries only.
Please note that this form is not encrypted. Please do not include personal information (i.e., account or member numbers, Social Security numbers, mother’s maiden name, etc.).

For any account-specific information please contact Member Services by phone, live chat, or secure email through online banking.

Phone(617) 439-6500
Fax(857) 336-6939

Whether you want to talk by phone, submit an inquiry, send a secure email or speak face to face, we're here for you.

Member Services

Call Us

Our Member Service team is available

Monday through Friday 8:00am-5:00 pm,

and Saturday 9:00am-1:00pm

at (617) 439-6500.


Live Chat

Chat directly with a Member Services team member about opening an account, applying for a loan, or anything else you need help with. Our live chat agents are available to assist you

Monday through Friday 8:00am-5:00pm and Saturday 9:00am-1:00pm.

Send a Secure Email

If you want to talk about your account, you can sign in to Online Banking, choose “Support,” then “Secure Email”. Or, through our Mobile App select “More” then choose “Secure Email”. A Member Services team member will respond to your message shortly.

Card Services

MasterCard Debit Card Activation or PIN Change

(800) 992-3808

Visa Credit Card Services

(800) 558-3424

Lost, Stolen or Fraudulent Charges

MasterCard Debit/ATM Card: (800) 472-3272

Visa Credit Card: (800) 558-3424

Traveling with your MasterCard Debit Card?

Place a travel notification on your account by

contacting Member Services at (617) 439-6500.

More Contacts

Have General Feedback?

We’d love to hear it! If this is about your accounts, though, please instead call, chat or send a secure message from online banking or the mobile app.

Community Requests

Want to ask about sponsorship, event involvement and other ways Liberty Bay can help your community? Let us know!

Media Relations

Are you a member of the media and would like information about Liberty Bay? We are happy to connect!

Branch Locations

Braintree Branch

Braintree, Headquarters

300 Granite Street
Braintree, MA 02184

Services available at this location: Drive Up ATM/Virtual Teller, Lobby ATM/Virtual Teller, Coin Machine, Notary Services, Signature Guarantee (members only)
Branch hours: Mon - Fri - 8:30 - 4:30, Saturday 9:00 - 1:00

Get Directions

Maureen Gannon

Braintree Branch Manager

Maureen Gannon Braintree Banking Branch Manager

Contact Manager

Scituate Branch


9 Brook Street
Scituate, MA 02066

Services available at this location: Drive Up Teller, Safe Deposit Boxes, Signature Guarantee (members only), Notary Services
Branch hours: Mon - Fri - 8:30 - 4:30 Closed on Saturday

Get Directions

Jill Otis

Scituate Branch Manager, NMLS #1714118

Jill Otis Scituate Branch Manager

Contact Branch


10 Downer Ave
Hingham, MA 02043

Services available at this location: Drive Up Teller, Drive Up ATM/Virtual Teller, Notary Services, Signature Guarantee (members only)
Branch hours: Mon - Fri - 8:30 - 4:30, Saturday 9:00 - 1:00

Get Directions

Caitie Kurtak

Hingham Branch Manager, NMLS #1057573

Caitie Kurtak Hingham Branch Manager

Contact Branch

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