What Liberty Bay Does
Fraud Analysis

We use state-of-the-art fraud monitoring tools that monitor your account for suspicious transactions and activity to help protect you against fraud. If we detect unusual purchasing patterns or locations, we may deny or hold a transaction until we’re sure that it’s valid.

Travel Notifications

If you plan to travel internationally or domestically, let us know when and where you’ll be traveling. That way, if our fraud monitoring team sees charges, they won’t flag it as suspicious activity and freeze your account.

There are two ways to place a travel notification on your account:

  • Log on to Online Banking and send a secure email or message by clicking the Support tab on the top right of the page.
  • Call Member Services at (617) 439-6500.
Secure Browsing

Liberty Bay’s website, mobile app, and other digital channels use secure protocols to ensure that data transmissions are secure.

EMV Chip Enhanced Cards

Liberty Bay MasterCard Debit Cards and Visa Credit Cards offer the added security of EMV smart chips. EMV chip cards are the global standard for card security, offering improved protection against fraud wherever chip-enhanced payments are accepted.

Federal Insurance

As a member of Liberty Bay, take comfort in knowing that every dollar you deposit is safe, secure, and 100% insured. All deposits are fully insured by a combined insurance coverage of the National Credit Union Association (NCUA), up to $250,000, and the Massachusetts Shared Insured Corporation (MSIC) covers the rest. Now that’s safe keeping.

Strict Data Privacy

Liberty Bay has physical, electronic and procedural privacy safeguards in place that comply with federal regulations and are in keeping with industry best practices. Learn more about how we protect your personal information by reading our privacy policy.

What You Can Do
Online Banking
  • Reduce the chance of mail fraud by enrolling for eStatments.
  • Never share any personal information such as social security numbers, account numbers, or login and password information.
  • Avoid using the same password for multiple accounts and include both numbers, letters, and special characters in your password.
  • Change your password periodically and keep it confidential.
  • Make sure to keep your contact information up to date.
  • Set up alerts online to notify you of suspicious activity on your account.
  • Make sure your computer’s anti-virus software is up to date.
  • Logout of your banking session when you’re finished.
  • Remember, Liberty Bay will never ask you for your online banking password.
MasterCard Debit/ATM Card

If you have a Liberty Bay MasterCard Debit/ATM Card, download the CardValet app. CardValet is a standalone app that allows you to turn your debit card “on” or “off” anytime. When a card is “off,” it cannot be used by anyone. Turn it “on” when you’re ready to use it.

Advantages of CardValet:

  • Help safeguard your cards from fraud
  • Define areas where your card can be used
  • Limit purchase by the type of merchant
  • Set limits on the dollar amount

Is there a cost?

No, CardValet is a free service we offer to our members with a Liberty Bay MasterCard Debit Card. However, message and data rates may apply from your carrier.

What operating system do I need for CardValet?

CardValet will generally support the current and two past versions of the operating systems for Apple iOS devices and Android-based mobile devices.

How do I enroll/register for CardValet?

Download the CardValet app (Apple/Google) and install on your device

Registration Process:

  • Once you have the app installed on your mobile device, open the app and select ‘New User’
  • You will begin the registration process by entering your card number. After you have entered the
    card number press “Next”. You will then be asked to input the following information to complete
    your card registration process.

    • Security Code (3-digit code found in the signature panel on the back of the card)
    • Expiration Date
    • Billing Address (must match the address Liberty Bay has on file for your account)
    • Last 4 digits of the primary cardholder
  • Once this information has been entered and verified you will be asked to accept the ‘Terms and
    Conditions for CardValet Terms of Use’. Please press ‘accept’ to continue.
  • You will now create your account login information by entering your email address, selecting a username and creating a password.

Can multiple cards be linked to one registered account?

You can register multiple cards within a single CardValet app. Additional cards can be added within the ‘Manage Portfolio – Add Card’ screen.

You will need to enter the same level of detail entered for the original card. This information includes the

  • Card number
  • Security Code (3-digit code found in the signature panel on the back of the card)
  • Expiration Date
  • Billing Address (must match the address Liberty Bay has on file for your account)
  • Last 4 digits of the primary cardholder

Typical examples of multiple individuals registering one card include: parents and dependents; spouses; and employers/employees.

How exactly does the on/off feature work?

The on/off control within CardValet will allow you to block transactions at any time for any reason. The on/off function will not affect transactions that were approved prior to the card being turned off or to transactions that have been setup as recurring.

What are Controls and Alerts?

Controls can be used to restrict transactions based on certain parameters, whereas alerts are only notifications that a transaction has been conducted or attempted. Controls facilitate the on/off CardValet setting, as well as limiting usage based on merchant type, location, or transaction amount. Alerts can be set to notify you based on the parameters you chose regarding merchant type, location, transaction amount, or you may choose to be alerted for all card transactions.

A threshold limit of $50 has been set but I cannot buy gas at some pumps. Why?

There are some merchant types that will pre-authorize the card for an amount that may be larger than the actual transaction amount. In this instance the pre-authorization amount is exceeding the threshold spend limit. If this happens to you, adjust/turn off the ‘Spend Limit’ control or go inside and prepay for a specific dollar amount.

I used my card and got declined due to “My Location” or “My Region” controls, why?

There are some local merchants that use out of area processors for their card transactions, those transactions may be declined for these types of merchants if the ‘My Region’ or ‘My Location’ controls are active. Please deactivate this control and attempt the purchase again.

Can I block all international transactions?

International transactions can be blocked using the ‘International’ location control. Transactions will be limited to the United States. IF this option is selected, you will not be able to also use either the ‘My Location’ or ‘My Region’ controls.

Always contact Liberty Bay if you plan to travel outside of the country.

Mobile App
  • If your mobile device is stolen or lost, make sure to change your Liberty Bay Credit Union password right away.
  • Avoid downloading apps that modify the mobile device operating system.
  • Don’t store your passwords on your phone.
  • Don’t share your device with people you do not know.
  • Make sure you keep your app version up to date.
Phishing

Phishing is the practice of sending fraudulent emails that appear to be from reputable companies to try to induce you to reveal personal information, such as passwords and credit card numbers.

  • Liberty Bay will never request your Online Banking password.
  • Liberty Bay will not send an unsolicited text asking for your personal information.
  • Do not click on any links received in emails that were unwarranted or from people who you do not know.
Online Business Banking
  • If you have a Business Banking account, periodically evaluate your internal controls for Online Banking and conduct an annual risk assessment.
  • Remember to delete Online Banking usernames as part of the exit process when employees leave your company.
  • Separate responsibilities among different employees regarding maintenance, entry, and approval.
Additional Resources

FA$Ttrack Financial Education

Identity Protection

Identity theft and consumer fraud can happen to anyone at any time. It’s important to learn how to protect your identity and what steps to take if your personal information is stolen.

This short learning experience will explore:

  • How identity theft happens and the potential impacts
  • Strategies to help you protect your identity
  • Steps to report identity crimes and mitigate damage
woman reviewing tips