Reminder: Liberty Bay will never ask for sensitive information such as your PIN, account numbers, full Social Security Number, or online banking passwords. Only provide this information if you initiated the contact. Be cautious of anyone pressuring you to share details immediately or creating a sense of urgency. If you need assistance, please contact Member Services at 617-439-6500 option 1.
×We’re excited to introduce our new Visa Debit Card, offering enhanced security, wider global acceptance, and exclusive benefits for our members.
As we transition from Mastercard to Visa, this change allows us to provide better fraud protection, seamless transactions at millions of locations worldwide, and access to Visa’s extensive network of perks and services. Our goal is to continually improve your banking experience, and this switch ensures you have a reliable and convenient payment option wherever you go.
Liberty Bay is partnering with a new debit card processor which allowed LBCU to make a brand change from Mastercard™ to VISA®. VISA® is the market leader in both debit and credit card usage and has wide acceptance both domestically and abroad.
We will begin mailing new debit cards tentatively in April 2025.
You can activate your new card immediately upon receipt.
Yes, your debit card number will change.
Only if you want it to. When you call to activate your new card you will also be instructed to create a PIN. However, you can use the same pin number previously being used if you wish.
Yes, LBCU will be notifying existing merchants of the switch to Visa. However, we advise members to follow up individually to give merchants your new Visa debit card number as well.
No, you will automatically receive a new VISA debit card in the mail during the roll out period.
Upon receipt, activate your debit card and set your PIN by calling 800.992.3808.
There is no fee associated with getting your new debit card. If in the future you need to replace a lost or stolen card, you may incur a replacement fee. Refer to the Fee Schedule for a list of current fees. To replace a lost or stolen card, call the Member Service Center at 617-439-6500 or visit a branch near you.
You may continue to use your Mastercard™ debit card until a final date is announced.
No one should be without a debit card. However, if your address is not up to date in our system, you may not receive your new VISA® debit card. Please contact the Member Service Center at 617-439-6500 if you need to update your mailing address.
No changes will be made to any checking, savings or loans you have with Liberty Bay Credit Union.
All names on your new VISA® debit card should match the current name on your Mastercard™ debit card. If the name is incorrect on your new VISA® debit card, please contact the Member Service Center at 617-439-6500 or visit a branch near you.
More information will be coming soon regarding Card Valet.
LBCU will be notifying existing merchants of the switch to Visa. However, we advise members to follow up individually to give merchants your new Visa debit card number as well.
Please contact the Member Service Center at 617-439-6500 if you will not be at your home address during our new debit card deployment timeframe.
Members who have not received a VISA® debit card should contact the Member Service Center at 617-439-6500 or stop by any branch
If you haven’t received your new card please contact the Member Service Center at 617-439-6500 or stop by any branch.
LBCU doesn’t expect any downtime during the conversion to a new processor; however, it’s always a good idea to be prepared just in case. Have some cash on hand or your LBCU MasterCard in your wallet in case of any unforeseen downtime.
No, limits will remain the same. Members can withdraw up to $1,500 per day from ATMs and $1,500 at point of sale locations.
No; your courtesy pay will not be affected and will continue to work throughout the conversion and after.
The VISA® Debit is directly linked to your checking account. When you use your VISA® Debit the funds are withdrawn from your checking account. VISA® Credit allows you to borrow the money and repay later.
Your Mastercard™ debit card can be destroyed, shredded or returned to any branch for destruction once you have activated your new Visa debit card.
Yes, you will be reissued a MasterCard™ because we didn’t want to interrupt anyone’s access to having a debit card. There is a possibility that you will receive a MasterCard at the same time as your VISA® arrives. If so, once the VISA is activated, the MasterCard™ can be destroyed.
Fill out our Visa Brand Flip Inquiries Form. Our team will respond within 24 hours.
